Policies

Shipping Policy

Putting our customers first means more than just a commitment to quality materials and up-to-date collections. It means standing behind our products and making returns as smooth as possible.

Click here for FAQ about shipping and returns.

International Shipping

So you want to get your hands on your stylish new clothes as soon as humanly possible?     Naturally ;)!    And that’s exactly what we want for you!

All orders are processed and shipped within 7 to 14 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

We maintain our inventory as accurately as possible. If an item you ordered is currently out of stock we’ll let you know. Thanks for understanding!

Please note: Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation or destination customs clearance.

Shipping Rates:

Shipping charges for your order will be calculated and displayed at checkout. The general shipping fee is $30 or £25.

Orders of $350 or more qualify for free shipping!

International Shipping:

We offer international shipping to the following countries:

  • Italy
  • Belgium
  • France
  • Switzerland
  • Austria
  • Germany
  • Norway
  • UK
  • USA
  • Canada
  • United Arab Emirates

 

Important: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Noir Noir Fashion is not responsible for these charges if they are applied and are your responsibility as the customer.

 

We highly recommend you contact your local Customs office to receive additional information.

 

If an order is refused due to unexpected additional fees, NOIR NOIR FASHION reserves the right to charge for shipping costs both ways, as well as any additional fee that might occur.

Order Tracking

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

 

If you haven’t received your stunning new clothes within 14 days of receiving your shipping confirmation email, please contact us at sales@noirnoirfashion.com with your name and order number, and we will look into it for you.

 

Track My Order
We’re sorry, this is temporarily unavailable. Meanwhile, we’ll attach a shipment tracking number in your shipment confirmation email.

 

NOIR NOIR FASHION is responsible for your purchase during the time it is in transit until it is delivered to you. Upon delivery, the responsibility for the shipment passes to you.


If you have specified a recipient for delivery purposes which is not you then you accept that evidence of a signature by them is evidence of delivery and fulfilment by NOIR NOIR FASHION and transfer of responsibility in the same way.

 

Uncollected Items
Shipping costs will not be refunded for uncollected items. Return shipment for uncollected items may be subject to additional taxes, costs or charges levied by customs or other parties, none of which will be refunded by NOIR NOIR FASHION.

Return Policy

Refunds, Returns, and Exchanges

We accept returns up to 21 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

 

After 21 days from delivery, you can return the item for store credit.

 

After 90 days from delivery, we do not offer any refund or store credit.

 

Please note: We are unable to redirect orders once items have been dispatched.

 

In the event that your order arrives damaged in any way, please email us as soon as possible at sales@noirnoirfashion.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

 

If you have any further questions, please contact us at sales@noirnoirfashion.com. We will do our best to help you.

 

Create a Return
We’re sorry, this is temporarily unavailable. Please contact sales@noirnoirfashion.com for help with returns or exchanges.

 

Please mail returns or exchanges to the following address:
Noir Fashion 28 Yirmiyahu Street,
Jerusalem, Israel
94467

Privacy Policy & Cookies

Our website uses cookies. (The data-collecting kind, not the chocolate-chip-oatmeal-raisin heavenly-goodness kind. Although I could totally go for some of that right now…)

 

We would like to use our own and third party cookies and similar technologies for statistics and marketing purposes. You can set your preferences by selecting the options below. Withdraw your consent at any time.

 

Necessary cookies help with the basic functionality of our website, e.g. remember if you gave consent to cookies.

 

Analytical cookies make it possible to gather statistics about the use and traffic on our website, so we can make it better.

 

Marketing cookies make it possible to show you more relevant social media content and advertisements on our website and other platforms.

 

PERSONAL INFORMATION WE COLLECT

 

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

 

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

 

We collect Device Information using the following technologies:


– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
[[INSERT DESCRIPTIONS OF OTHER TYPES OF TRACKING TECHNOLOGIES USED]]

 

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers [[INSERT ANY OTHER PAYMENT TYPES ACCEPTED]]), email address, and phone number. We refer to this information as “Order Information.”

 

[[INSERT ANY OTHER INFORMATION YOU COLLECT: OFFLINE DATA, PURCHASED MARKETING DATA/LISTS]]

 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

HOW DO WE USE YOUR PERSONAL INFORMATION?

 

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud;
And, when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.


[[INSERT OTHER USES OF ORDER INFORMATION]]

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
[[INSERT OTHER USES OF DEVICE INFORMATION, INCLUDING: ADVERTISING/RETARGETING]]

 

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use [Shopify] to power our online store. You can read more about how [Shopify] uses your Personal Information here: https://www.xxxx.com/privacypolicy.
We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

[[INCLUDE IF USING REMARKETING OR TARGETED ADVERTISING]]

 

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

 

You can opt out of targeted advertising by:
[[
INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED.
COMMON LINKS INCLUDE:
FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
]]

 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

 

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

 

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

 

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

 

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at sales@noirnoirfashion.com.